Customer Service/Customer Support Internship

Actively hiring
Customer Service/Customer Support
Start Date
Starts immediatelyImmediately
Duration
6 Months
Stipend
₹ 20,000-30,000 /month
APPLY BY
20 May' 24
Posted 1 week ago
Internship

About the internship

Key responsibilities:

1. Handle chats and emails in English for an international process
2. Respond promptly and accurately to customer inquiries, issues, and requests
3. Provide exceptional customer service and ensure customer satisfaction through effective communication and problem-solving skills
4. Utilize the knowledge base and resources to resolve customer queries efficiently
5. Adhere to company policies and procedures while maintaining professionalism and empathy
6. Meet or exceed performance targets such as response time, resolution rate, and customer satisfaction metrics
7. Document and escalate complex issues to the appropriate teams for resolution
8. Collaborate with team members to optimize workflows and enhance overall efficiency
9. Must have at least 1 year of experience in a similar role, preferably in an international customer service environment
10. Ready to work in 24/7 rotatory shifts

Skill(s) required

English Proficiency (Spoken) English Proficiency (Written)
Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 6th May'24 and 10th Jun'24

3. are available for duration of 6 months

4. have relevant skills and interests

Number of openings

4

About Moretasks Business Solution Limited

Set up in 2016, Moretasks had 10 employees, and now we are a family of above 200. Inspired by the Dutch work culture, we believe in a flat organizational structure with no cabins, no cubicles, and no hierarchical discrimination. We work, play, and party together. While a lot of Indian companies boast of having an open-door policy, most fail to practice it in essence. With a consistent focus on quality, we offer more tasks at less cost. We carry out manual and operational tasks that are critical to our client's business needs - when they need it and the way they need it.
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Hiring since September 2016
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